The Utah Transit Authority (UTA) is committed to providing non-discriminatory service to ensure that no person is excluded from participation in, denied the benefits of, or subjected to discrimination in the receipt of its services. Utah Transit Authority operates its programs and services in accordance with Title VI of the Civil Rights Act of 1964 and Americans with Disabilities Act.

If you feel that you have been discriminated against based on race, color, religion, national origin, or disability, submit your complaint to UTA Customer Service by completing a complaint form or by calling UTA Customer Service at (801) 743-3882 (or via 711 relay for deaf or hard-of-hearing assistance).

Any rider who requires language assistance or seeks more information on UTA’s nondiscrimination obligations can contact Customer Service at rideuta@rideuta.com or by calling 801-743-3882.

To download a PDF version of the Complaint form in English, please click this link: Civil Rights Complaint Form

To fill out the Complaint form online, click here.

Complaint Process

Civil Rights complaints are initially investigated by a Case Handler that verifies the details of the complaint and are then shared with Management of the department the complaint pertains to for further review. Upon completion of the investigation, the person submitting the complaint will be contacted by Customer Service with a response, if requested.

Appeals

If you are not satisfied with the results of the investigation, you may appeal the decision by completing a Civil Rights Appeal Form. Appeals must be submitted within 30 calendar days of receiving a response from UTA. Appeals are reviewed by the Manager of Civil Rights, who will provide a response to your appeal within 30 calendar days of receipt of the completed appeal form.

For questions regarding Civil Rights Complaint Appeals, please email EEOOfficer@rideuta.com

To download a PDF version of the Complaint Appeal form in English, please click this link: Complaint Appeal Form

Additional Information

These procedures are intended to satisfy UTA's obligation under the Americans with Disabilities Act and Title VI of the Civil Rights Act of 1964 and applies to anyone alleging discrimination on the basis of protected class status in UTA's provision of its services, activities, programs or benefits. This process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as it relates to your civil rights and UTA. Your complaint will be investigated in accordance with UTA's complaint procedure.

For an alternative format to submit your Civil Rights complaint or appeal, please contact: Amanda Salmon ADA Compliance Officer ASalmon@rideuta.com (801) 287-3536 669 West 200 South Salt Lake City, Utah 84101

Complaints may also be submitted with the Federal Transit Administration’s Office of Civil Rights. Their headquarters office is located at 1200 New Jersey Ave, SE, Washington D.C. 20590 and the regional office is at 200 West Adams Street, Suite 320, Chicago, IL 60606.